Cancellation of Appointments
To help us and as a courtesy to other clients, please provide us with the required notice period for cancellations. We request 24 hrs notice for cancellation or rescheduling, otherwise 100% of the appointment cost will be charged. Clients ‘not showing’ for an appointment will be charged 100% of the appointment cost.
Course appointments missed or late cancelled will automatically be deducted from course entitlement.
All bookings over 2 hours or PURE Packages require a 50% deposit
Gift Vouchers are not redeemable for cash or products and must be used in 6 months from date of issue.
Gift Vouchers must be produced on arrival at the Salon as proof of purchase.
Lost vouchers cannot be replaced.
We reserve the right to increase our prices, and discontinue treatments without notice.
As a courtesy to other clients and to maintain a tranquil, relaxed atmosphere, please refrain from using your mobile phone. To meet with insurance requirements and also in our effort to maintain a relaxed atmosphere, we would ask clients having treatments, not to bring babies or children under the age of 12 to the salon.
We do not accept any responsibility for any loss or mislaid personal belongings.
It is the Clients responsibility to inform us before every treatment, if they are pregnant, on medication or suffering any kind of illness, as we may advise you not to take the treatments booked. Some of our oils are not suitable if you have a nut allergy. An alternative oil and treatment can be arranged, so please advise at time of booking.